Terms of trading

Account Terms

New customers are required to pay in full at the time of the first order. Existing account holders may pay for each order at the time of ordering by credit card or within 14 days.
Note: Orders may not be dispatched when account exceeds 30 days.


Freight & Handling (Australian dollars)

All orders can be freight free within Australia if paid for at the time of ordering.(Credit Card)
All goods over $200 are freight free to metropolitan locations.
Orders under $200 placed on a 14 day account will be charged normal freight costs. A $5 handling charge applies to all orders under $50 in addition to any freight cost. All wholesale prices contained in this website are exclusive of freight and handling charges.
Due to rising oil prices and freight costs, freight charges are reviewed every 3 months. Please check at time of ordering.


Method of Payment

We accept cheque or money order mailed to PO BOX 6318 Alexandria 2015, (please do not mail to our street address). Clearly identify any payment with either your company name and or invoice number that you are paying. We also accept direct deposit and you may pay by credit card over the phone i.e. Bank card MasterCard and Visa at the time of ordering. A 2.5% surcharge may be added if credit cards are used to settle accounts that are regularly over 30 days in arrears.
All goods remain the property of Cathay Herbal until paid for.


Receiving Goods

Once signed for goods cannot be claimed as not sent or damaged. Please check all orders on receipt and notify us immediately.


Back Orders

Back orders are automatically sent if they become available within a week. Otherwise we will call you to confirm delivery. Freight & handling fees applies to back orders.


Goods Return

Should Cathay Herbal be responsible for a delivery error, you must notify us within 48 hours of the receipt of the goods. We will organise the goods to be collected by our own courier company, freight will not be if the customer returns the goods.
All other returns will not be accepted without prior arrangements with Cathay Herbal.


GST

All wholesale price quoted within this catalogue are exclusive of GST. Orders for overseas are GST free. All retail price include GST.


Problems

Should you have any difficulties with our distributors or courier services please advise Cathay Herbal direct and we will do our best to sort it out.


TGA & GMP

All manufacturing and testing of herbal products are performed in compliance of Good Manufacturing Practice as prescribed by the TGA (Therapeutic Goods Administration of Australia). We only sell products of the highest quality.


Complete Practitioner Support   1800 622 042

Our experienced staff are always available to assist you via phone, fax, email or consultation. Not only is the company run by practitioners but we also have access to one of Australia's largest databases of specialists in TCM related fields.